Starcity Autos ships to customers every day. At that volume, the proof of delivery is not a back-office formality. It is where customer trust and payment timelines are settled.

Before NAVRAAHI Confirm, delivery confirmations and dispute management ran across email threads, phone calls, and messages. There was no single place to track a shipment’s status, retrieve a purchase order, or view the evidence behind a claim. When a customer flagged a damage or quantity issue, often days or even weeks after the delivery, the team had to dig through old correspondence to find the right paperwork. That search took time. And while the dispute sat open, the related payment sat pending.

Leadership had limited visibility into why deliveries went wrong or which customers were repeatedly affected. Decisions relied on experience rather than data.